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Sociology Optional PYQ Solutions · Model answer
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Robert K. Merton defined dysfunctions as consequences that lessen the adaptation of a system (Social Theory and Social Structure, 1949). The dysfunctions of bureaucracy are outcomes of its own rational design, what George Ritzer called the "irrationality of rationality". The features Max Weber praised as technically superior (rules, hierarchy, impersonality, expertise and secrecy) also produce…
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